Terms of Service

Effective Date: 10 June 2026
Version: 2.0

Acceptance and Scope

These Terms of Service govern your use of the questpdf.com website and the general commercial relationship between you and QuestPDF (Marcin Ziąbek CodeFlint).

Your use of the QuestPDF Software is governed separately by the applicable License Agreement (Community, Professional, or Enterprise) and the License Selection Guide.

If you access the website, download the Software, purchase a license, place an order, or execute an Order Form, Enterprise Addendum, or other commercial agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity to the applicable QuestPDF terms and agreements.

Order of Precedence

If there is a conflict between the QuestPDF documents, the following order of precedence applies:

a signed Order Form, Enterprise Addendum, or other mutually executed commercial agreement;
a mutually executed data protection addendum, if any;
the applicable License Agreement;
the License Selection Guide;
these Terms of Service;
the Privacy Policy.

For Community License users, the Community License controls over these Terms to the extent of a direct conflict.

Paddle's buyer terms govern the payment transaction between you and Paddle as Merchant of Record. They do not modify the software-license relationship between you and QuestPDF.

Licenses

You are responsible for selecting the correct QuestPDF license for your use. The License Selection Guide explains the eligibility rules for the Community, Professional, and Enterprise licenses and is incorporated into these Terms by reference.

Payments and Merchant of Record

QuestPDF does not process payments directly. License purchases are processed by Paddle.com Market Limited or its regional affiliate acting as Merchant of Record and authorised reseller.

Paddle is responsible for payment processing, billing, invoicing, tax calculation and remittance, chargeback handling, and refund processing in accordance with Paddle's terms and policies.

QuestPDF is responsible for the Software license, product support, and updates or support rights described in the applicable License Agreement.

For any question relating to your purchase, billing, licensing, or the Software, please contact QuestPDF first at [email protected]. QuestPDF will assist you directly or coordinate with Paddle where needed.

Nothing in these Terms limits any mandatory statutory consumer rights.

Purchases Through Resellers and Procurement Providers

A license may be purchased by an authorised reseller, procurement provider, purchasing agent, or similar intermediary on behalf of an end customer.

Unless a signed Order Form states otherwise, the license is granted to the end customer identified in the order, quote, invoice, license confirmation document, or other purchase record, and not to the reseller or intermediary merely processing the transaction.

The reseller or intermediary is responsible for ensuring that the order information correctly identifies the intended licensee.

License Confirmation Documents

A license confirmation document is valid as evidence of a QuestPDF license only if the associated Fees have been paid and have not been refunded, reversed, charged back, cancelled, or otherwise invalidated.

Refund Policy

QuestPDF offers a 30-day satisfaction guarantee for license purchases.

If you are not satisfied with the Software within 30 days after purchase, you may request a full refund. Refunds are processed by Paddle as Merchant of Record.

After the 30-day period, fees are non-refundable except where a refund is expressly required by applicable law or expressly provided under the applicable License Agreement.

Consumer Right of Withdrawal

If you are a consumer in the European Union or another jurisdiction that grants a statutory right of withdrawal, you may have the right to withdraw from a distance purchase within the period provided by applicable law (in the European Union, generally 14 days).

Because the Software is digital content supplied to you immediately, where you expressly request that provision begin before the withdrawal period ends and acknowledge that you will thereby lose your right of withdrawal, the statutory right of withdrawal ends once provision or download begins, to the extent permitted by applicable law.

The 30-day satisfaction guarantee described above is offered by QuestPDF in addition to, and does not limit, any mandatory statutory rights you may have as a consumer.

Acceptable Use

You may not use the QuestPDF website, documentation, support channels, or purchase process to:

violate applicable law;
infringe third-party rights;
interfere with the security, availability, or operation of the website or related systems;
attempt to circumvent license eligibility rules or other reasonable access controls.

General Disclaimer

The QuestPDF website and any free materials published on it, including documentation examples, blog posts, and other informational content, are provided "AS IS" and without warranty to the maximum extent permitted by law.

Any warranty, liability, and remedy relating to the licensed Software itself are governed by the applicable License Agreement.

Pricing Changes

QuestPDF may change pricing for new purchases and for future renewals of update and support terms.

A pricing change does not affect:

your perpetual right to continue using versions already obtained during a paid term;
fees already paid for the current paid term; or
pricing locked in under a signed Order Form, Enterprise Addendum, or other mutually executed commercial agreement for the period stated in that document.

For existing paid customers, QuestPDF will use commercially reasonable efforts to provide at least 90 days' notice before a renewal price change takes effect.

Products

QuestPDF may distribute the Software through NuGet, the QuestPDF website, and other distribution channels selected by QuestPDF from time to time.

QuestPDF is not responsible for the availability, uptime, or behavior of third-party distribution channels.

Security

QuestPDF is a software library that runs within your own environment. It does not make network calls, does not collect telemetry, and does not transmit your application data to QuestPDF.

If you need vendor-security information for procurement or review, contact [email protected]. QuestPDF may provide available security and architecture information on request.

Data Protection

The QuestPDF Software itself does not process customer application data on QuestPDF's systems, so no data processing agreement is required for ordinary use of the Software itself.

For license administration, support, and related commercial communications, QuestPDF processes a limited amount of business-contact data as described in the Privacy Policy. Paddle separately processes payment and transaction data under its own terms and privacy documentation.

Unless otherwise agreed in a separate written agreement, each party acts as an independent controller of the personal data it processes for its own purposes.

Support

QuestPDF provides product information and support through documentation, GitHub Issues and Discussions, and email at [email protected].

Unless a higher support commitment is stated in the applicable License Agreement or a signed Order Form, support is provided on a reasonable-efforts basis during Central European Time business hours, Monday through Friday, excluding public holidays in Poland.

Product Continuity

QuestPDF may change, discontinue, or end-of-life the Software or specific versions from time to time.

If QuestPDF decides to discontinue the paid product generally, QuestPDF will use commercially reasonable efforts to provide advance notice to existing paid customers and to preserve access, for a reasonable period, to the last version made available during their active paid term.

Any perpetual-use rights already granted under the applicable License Agreement remain unaffected by discontinuation.

In the event of permanent discontinuation, QuestPDF presently intends to explore releasing the final version under a permissive license or to offer another way to mitigate potential risks for its users. This is a statement of current intent, not a contractual commitment.

Changes to Terms

QuestPDF may update these Terms from time to time.

If a change materially affects your rights or obligations, QuestPDF will post the updated Terms on the website and will use commercially reasonable efforts to provide advance notice.

For paid licensees, a materially adverse change will apply no earlier than the next renewal of the applicable paid term, unless you expressly accept the change sooner. If you do not agree, you may decline renewal.

For Community License users, changes take effect on the effective date stated in the updated Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of Poland, excluding conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Any dispute arising out of or relating to these Terms shall be submitted to the competent courts of Poland having jurisdiction over QuestPDF's registered seat, except to the extent mandatory consumer protection law requires otherwise.

A different governing law or dispute forum applies only if expressly stated in a signed Order Form or other mutually executed agreement.

General Provisions

Entire Agreement. These Terms, together with the applicable License Agreement, the License Selection Guide, any signed Order Form, Enterprise Addendum, or other mutually executed commercial agreement, and any mutually executed data protection addendum, form the entire agreement between you and QuestPDF regarding their subject matter and supersede prior discussions on that subject.

Purchase Orders. Any pre-printed or standard terms contained in a purchase order, vendor portal, procurement workflow, or similar customer document do not apply unless QuestPDF expressly accepts them in a signed agreement.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

No Waiver. A failure to enforce any provision is not a waiver of future enforcement.

Notices. Notices to QuestPDF must be sent to [email protected]. Notices to you may be sent to the email address associated with your purchase or account.

Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Headings. Headings are for convenience only and do not affect interpretation.